Refund & Cancellation Policy – Pleco Migration Pvt. Ltd.
At Pleco Migration Pvt. Ltd., we are committed to providing transparent and fair services to our clients. This policy outlines the conditions under which refunds and cancellations are applicable.
1. No Refund or Cancellation After Signing the Legal Agreement
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Once the client signs the legal agreement with Pleco Migration Pvt. Ltd., no refund or cancellation request will be entertained under any circumstance.
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By signing the agreement, the client confirms their full understanding and acceptance of all terms, including the non-refund clause.
2. Refund Eligibility Before Signing the Agreement
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Clients may request a refund only before signing the legal agreement.
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Once the agreement is signed, the refund request will be automatically void, regardless of service usage.
3. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
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If the client fails to attend the scheduled visa interview.
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If the client does not meet the requirements of the Embassy or other governing authorities.
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If there is any objection in the medical certificate submitted by the client.
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If the client fails to provide a valid and recent (within 3 months) original Police Clearance Certificate (PCC).
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If any fake, forged, or bogus documents are submitted at any stage.
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If the applicant or their family members have previously violated immigration or visa laws.
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If the client delays submission of any essential document as requested by the Embassy or Consulate.
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If the client fails to achieve the minimum IELTS score recommended by our consultants.
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If the client voluntarily withdraws from the process at any point after initiating services.
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If the visa cap/quota closes, placing the application on hold.
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If the client fails to meet academic or qualification credential requirements.
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Government or embassy fee, and service tax are strictly non-refundable.
4. Refund Processing (If Eligible)
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If a refund is deemed applicable (i.e., before the agreement is signed), the client must submit a Refund Request Form.
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If approved, the refund will be processed within 90 business days.
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Pleco Migration Pvt. Ltd. retains the right to reject any refund claim without obligation to provide a justification.